Privacy Policy — Taxi Zadar
+385 91 726 8049

Privacy Policy

Last updated: March 12, 2026

1. Data Controller

Taxi Zadar (nenotaxizadar.hr), operating in Zadar, Croatia, is the data controller responsible for your personal data. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and Croatian data protection laws.

2. Data We Collect

We collect minimal personal data necessary to provide our services:

  • Booking information: name, phone number, pickup/drop-off location, date and time of service.
  • Communication data: messages exchanged via WhatsApp, Viber, or phone for booking purposes.
  • Website analytics: anonymous usage data collected via Google Analytics (page views, device type, approximate location). No personally identifiable information is collected through analytics.

3. How We Use Your Data

  • To process and fulfill your transportation booking.
  • To communicate with you regarding your booking (confirmations, changes, pickup coordination).
  • To improve our services and website experience.

We do not use your data for marketing purposes or share it with third parties for advertising.

4. Legal Basis

We process your personal data based on:

  • Contractual necessity: processing required to provide the transportation service you booked.
  • Legitimate interest: improving our services and ensuring safety.
  • Consent: for optional analytics cookies (you can opt out at any time).

5. Data Retention

Booking data is retained for the duration necessary to fulfill the service and for up to 12 months afterward for record-keeping and legal compliance. Communication logs are retained for up to 6 months.

6. Data Sharing

We do not sell your personal data. Data may be shared only with:

  • Google Analytics: anonymous, aggregated website usage data.
  • Legal authorities: when required by Croatian law or a valid court order.

7. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict processing of your data.
  • Data portability.
  • Lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

8. Cookies

Our website uses essential cookies for language preferences and optional analytics cookies (Google Analytics). You can manage cookie preferences in your browser settings.

9. Contact

For any privacy-related questions or to exercise your rights, contact us via WhatsApp at +385 91 726 8049 or visit nenotaxizadar.hr.

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